Tijs Besieux 8/26/26 Tijs Besieux 8/26/26 Caroline, the customer-centric legal counsel who changed the culture of Innochem Read More Tijs Besieux 8/25/26 Tijs Besieux 8/25/26 Dear CEO, show me your calendar and I’ll tell you how customer-centric your company is. Read More Tijs Besieux 8/7/26 Tijs Besieux 8/7/26 Why I founded a leadership development firm that hardly does any leader training. Read More Tijs Besieux 8/6/26 Tijs Besieux 8/6/26 Never trust a leadership development firm that promises a specific, quantitative ROI upfront. Read More Tijs Besieux 8/5/26 Tijs Besieux 8/5/26 The Competitive Customer Value Framework. Read More Tijs Besieux 7/14/26 Tijs Besieux 7/14/26 The sadness of wanting to give everyone a five-star service. Read More Tijs Besieux 7/8/26 Tijs Besieux 7/8/26 The weighing scale employees carry in their minds. Read More Tijs Besieux 7/8/26 Tijs Besieux 7/8/26 Why great leadership trainings rarely survive the workplace. Read More Tijs Besieux 7/3/26 Tijs Besieux 7/3/26 Why leaders find 90 percent of their 360-degree feedback reports unhelpful, and how to fix it. Read More Tijs Besieux 6/30/26 Tijs Besieux 6/30/26 What Sherlock Holmes knew about behavioral change long before scientists did. Read More Tijs Besieux 6/30/26 Tijs Besieux 6/30/26 Three minutes, three days, three weeks. Read More Tijs Besieux 6/26/26 Tijs Besieux 6/26/26 How to keep your team engaged when tomorrow feels uncertain. Read More Tijs Besieux 6/25/26 Tijs Besieux 6/25/26 Three strategies for leaders to foster employee resilience in a customer-centric organization. Read More Tijs Besieux 6/23/26 Tijs Besieux 6/23/26 Five things customer-centric leaders do when running a meeting. Read More Tijs Besieux 6/22/26 Tijs Besieux 6/22/26 Before you launch your change initiative, do a premortem. Read More Tijs Besieux 6/18/26 Tijs Besieux 6/18/26 Three organizational traps that divert focus from customers, and how to fix them. Read More Tijs Besieux 6/16/26 Tijs Besieux 6/16/26 How can you measure customer-centric leadership? Read More Tijs Besieux 6/15/26 Tijs Besieux 6/15/26 0.43 Read More Tijs Besieux 6/15/26 Tijs Besieux 6/15/26 How to give directive feedback while maintaining a productive relationship. Read More Tijs Besieux 6/15/26 Tijs Besieux 6/15/26 Don’t wait for your manager to give you feedback. Read More Older Posts
Tijs Besieux 8/26/26 Tijs Besieux 8/26/26 Caroline, the customer-centric legal counsel who changed the culture of Innochem Read More
Tijs Besieux 8/25/26 Tijs Besieux 8/25/26 Dear CEO, show me your calendar and I’ll tell you how customer-centric your company is. Read More
Tijs Besieux 8/7/26 Tijs Besieux 8/7/26 Why I founded a leadership development firm that hardly does any leader training. Read More
Tijs Besieux 8/6/26 Tijs Besieux 8/6/26 Never trust a leadership development firm that promises a specific, quantitative ROI upfront. Read More
Tijs Besieux 7/14/26 Tijs Besieux 7/14/26 The sadness of wanting to give everyone a five-star service. Read More
Tijs Besieux 7/8/26 Tijs Besieux 7/8/26 Why great leadership trainings rarely survive the workplace. Read More
Tijs Besieux 7/3/26 Tijs Besieux 7/3/26 Why leaders find 90 percent of their 360-degree feedback reports unhelpful, and how to fix it. Read More
Tijs Besieux 6/30/26 Tijs Besieux 6/30/26 What Sherlock Holmes knew about behavioral change long before scientists did. Read More
Tijs Besieux 6/26/26 Tijs Besieux 6/26/26 How to keep your team engaged when tomorrow feels uncertain. Read More
Tijs Besieux 6/25/26 Tijs Besieux 6/25/26 Three strategies for leaders to foster employee resilience in a customer-centric organization. Read More
Tijs Besieux 6/23/26 Tijs Besieux 6/23/26 Five things customer-centric leaders do when running a meeting. Read More
Tijs Besieux 6/22/26 Tijs Besieux 6/22/26 Before you launch your change initiative, do a premortem. Read More
Tijs Besieux 6/18/26 Tijs Besieux 6/18/26 Three organizational traps that divert focus from customers, and how to fix them. Read More
Tijs Besieux 6/15/26 Tijs Besieux 6/15/26 How to give directive feedback while maintaining a productive relationship. Read More
Tijs Besieux 6/15/26 Tijs Besieux 6/15/26 Don’t wait for your manager to give you feedback. Read More
