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Cleo Felix
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Cleo Felix
Program
Principles
Blog
About
Reach out today
Program
Principles
Blog
About
Reach out today
Tijs Besieux 10/6/26 Tijs Besieux 10/6/26

Our five guiding principles to create meaningful impact.

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Tijs Besieux 9/15/26 Tijs Besieux 9/15/26

The question leadership researchers forgot to ask.

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Tijs Besieux 9/8/26 Tijs Besieux 9/8/26

Strategy sessions should produce fewer, not more, solutions.

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Tijs Besieux 9/7/26 Tijs Besieux 9/7/26

In this meeting, do I have a voice or a vote?

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Tijs Besieux 9/4/26 Tijs Besieux 9/4/26

When leaders try to “sell” the change

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Tijs Besieux 9/2/26 Tijs Besieux 9/2/26

Does your company have a customer retention problem? Alas, all leaders are to blame.

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Tijs Besieux 9/2/26 Tijs Besieux 9/2/26

The intention-habit gap in customer-centricity

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Tijs Besieux 8/31/26 Tijs Besieux 8/31/26

Don’t strip away your customer’s identity.

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Tijs Besieux 8/26/26 Tijs Besieux 8/26/26

Caroline, the customer-centric legal counsel who changed the culture of Innochem

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Tijs Besieux 8/25/26 Tijs Besieux 8/25/26

Dear CEO, show me your calendar and I’ll tell you how customer-centric your company is.

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Tijs Besieux 8/7/26 Tijs Besieux 8/7/26

Why I founded a leadership development firm that hardly does any leader training.

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Tijs Besieux 8/6/26 Tijs Besieux 8/6/26

Never trust a leadership development firm that promises a specific, quantitative ROI upfront.

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Tijs Besieux 8/5/26 Tijs Besieux 8/5/26

The Competitive Customer Value Framework.

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Tijs Besieux 7/14/26 Tijs Besieux 7/14/26

The sadness of wanting to give everyone a five-star service.

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Tijs Besieux 7/8/26 Tijs Besieux 7/8/26

The weighing scale employees carry in their minds.

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Tijs Besieux 7/8/26 Tijs Besieux 7/8/26

Why great leadership trainings rarely survive the workplace.

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Tijs Besieux 7/3/26 Tijs Besieux 7/3/26

Why leaders find 90 percent of their 360-degree feedback reports unhelpful, and how to fix it.

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Tijs Besieux 6/30/26 Tijs Besieux 6/30/26

What Sherlock Holmes knew about behavioral change long before scientists did.

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Tijs Besieux 6/30/26 Tijs Besieux 6/30/26

Three minutes, three days, three weeks.

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Tijs Besieux 6/26/26 Tijs Besieux 6/26/26

How to keep your team engaged when tomorrow feels uncertain.

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